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FAQ

faq
  • Firmware
    • If you cannot find updated firmware for your current version, we suggest contacting the manufacturer at szes@estcctv.com

      Before you upgrade, we'd like to let you be aware of updating firmware with our cameras. There are usually two different firmware for each Foscam camera. This is based on actual camera hardware and not software or firmware. The difference is that, if loading a newer camera firmware into your camera with older firmware, you have to be sure that the first four numbers are exactly the same before you upgrade. If they are not, you will most likely experience some issues as certain firmware are made for certain camera hardware. For example if your current firmware starts with 11.22, you must make sure that the firmware you are upgrading to also starts in 11.22, the way you can see which firmware is newest is by looking at the last two digits, that should be greater than your current firmware.

    • Firstly, be sure you are updating the correct firmware for your camera. If you are not sure, don't hesitate to contact szes@estcctv.com to double check.

      Once you download the firmware (usually it is in a ZIP or RAR format), extract the .bin file. Make sure your camera is connected via Ethernet cable and powered on with the power supply.

      Next, open IP Camera Tools and right click on your camera.
      Select "Upgrade Firmware," then select "Upgrade System Firmware." Find the .bin file that you extracted, then click "OK."

      Your firmware should update on the camera. You will need to wait around 1 minute for the camera to receive the new firmware upgrade. It should automatically reboot itself and appear in IP Camera Tools automatically after the update.

    • Yes we definitely do, if you need ,pls don’t hesitate to contact szes@estcctv.com

  • Policies
    • For replacements, the buyer is responsible for paying shipment charges when returning the product. Eye sight Technology Co.,ltd will pay for shipment of the replaced items back to the customer. If an item is dead on arrival (DOA) and is not powering up or operating correctly, the customer may replace the faulty item for a replacement item within 14 days and have shipping charges reimbursed.

  • Hardware Issues
    • Sometimes there are issues with the indoor camera's audio where you may hear a lot of static, especially if the camera is on wireless. To do some general testing, try using the camera on a wired connection and see if you receive the same static. If the static disappears, there may be a wiring issue in the camera that can be fixed.

      See the following guide on how to check for this issue.

      If this does not fix the audio, the camera's internal wiring may be defective, don't hesitate to contact us for an RMA to have the camera replaced at szes@estcctv.com.

    • Sometimes the IR lights may get "stuck." We suggest trying to flash a flashlight a foot in front of the camera, thereby blinding it. When it comes back it resets the IR LEDs and auto-iris appropriately, and the night vision may start to work again.

      If this does not resolve the issue, please contact us szes@estcctv.com

    • You can use a regular power extension to extend power to as far as you'd like, just make sure it is AC power. The reason why we say AC is because with a DC cord that has such a low voltage, the resistance is very high in the wire, as it is very thin. DC voltage will not travel far at significant distances and the camera will not power completely if you do this.

      IR LEDs and night vision are often the first components to fail. In night vision, the IR Leds will consume much more current. Be assured that AC extensions work with DC power supplies. You can ask your local hardware store more on the issue, but all customers who have purchased with us usually buy AC extensions as they are looking to extend their cameras out to sometimes 50 - 70 feet.

    • Yes, our power supplies are universal, 120V ~ 240V auto-sensing power supply adapters that work all over the world, all you need are international plug adapters to change the prongs to your countries standard.

  • Troubleshooting
    • The IP Camera Tool Software is available directly on our software page for PC's

    • In Internet Explorer, click Tools > Internet Options > Advanced tab > Security section > then check the box which states "Allow software to run or install even if the signature is invalid."

      If this does not solve the problem, please change the date and time of the computer to be earlier than 4/29/2012. Then install DVM_IPCam.ocx. You can change the time back after it's installed.

    • If you are having trouble getting e-mail notifications, you can try the following:

      In the camera settings page once you log in, go to Device Management. Click on Mail Service Settings. For G-Mail the information is as follows:

      Sender: Youremail@gmail.com
      Receiver 1: Youremail@gmail.com (the same as Sender)
      SMTP Server: smtp.gmail.com
      SMTP Port: 587
      Transport Layer Security: STARTTLS
      Need Authentication: (Check this box)
      SMTP User: Youremail (There is no @gmail.com, only the username)
      SMTP Password: Youremailpassword
      Report Internet IP by Mail: Unchecked

      Push Submit. Please do not push Test, as there have been problems with the mail settings if Test is pushed before Submit.

      If this does not work, you may need to change the SMTP port.

      If you choose TLS security mode, please fill in 465 as SMTP port.

      If you choose STARTTLS mode, please fill in port 25 or 587.

      If you still have trouble, consult with our community on the forums or send us an e-mail at support@estcctv.com

    • If you'd like to arm the camera's alarm at specific times, you can set up a scheduler and set the range of time for it to be active.

      Enabling the Scheduler initially shows a graph of hours and days that can be set at 15 minute intervals.

      For example, clicking the number “06” on the first row makes the entire column turn blue. This means that the camera will be armed for motion detection between 6:00 and 7:00 everyday. Click the number “06” on the second row which is marked “Clear”, you can cancel the corresponding column that you had set, turning grey again.

    • We're excited that you've taken the first step to become a dealer! Send us an e-mail at sale12@estcctv.com with a little information about you and your business, we would be happy to send you a dealer application to fill out and send back to us for approval.

    • POE cameras allow cameras to be powered by an Ethernet cable, without being plugged in with a power supply. These cameras need to be used in conjunction with a compatible POE Switch and are suitable when you'd like to place a camera in an area which has no power outlet available, but running Ethernet cable is an option.

    • Unfortunately if you choose to use the indoor cameras this way, you will get a very bright reflection from the mirror image of the IR lights when they turn on at night. This will effectively blind the camera, and you will not be able to use the camera's night vision due to the reflection. If you still choose to use the cameras this way, try placing black electrical tape over the IR lights to resolve the reflection problem.

    • Each camera comes with everything you need to fully set it up, all you need on your end is a router and an internet connection (for remote access).

      What's included when you buy a camera:

      1. Eyesight Wireless IP Camera
      2. WiFi Antenna
      3. User Manual
      4. Installation CD
      5. Mounting Bracket
      6. Network Cable
      7. DC Power Supply 5V

    • Not all IP cameras are created equal. When looking for an IP camera, the single biggest difference between IP cameras is the video compression format and the two most popular types are MJPEG and H.264.

      In order for video footage to be transferred digitally across the internet, it needs to be compressed so that it saves bandwidth and can be transferred in a reasonable amount of time.

      Video compression (or encoding) is used to transfer video footage from one place to another in a way that is more efficient than it would otherwise be. The format of this compression needs to be widely understood and utilised so that cameras and the means of transferring the video are compatible

    • MJPEG stands for motion JPEG (pronounced jay-peg). JPEG is a compression format for images, so as you would expect, MJPEG is a compression format for video that stitches together a bunch of images and presents them as video. Think of MJPEG like the way in we make cartoons come to life: a series of images showed together in rapid succession that make it appear as though you are watching a full-motion video.

      Advantages of MJPEG

      MJPEG doesn't require large amounts of processing power, so it's commonly used in webcams and cameras for encoding and compressing video. This means that MJPEG IP cameras are often cheaper than H.264 IP cameras,

      MJPEG can also provide you with a decent quality video without using up lots of memory on the camera istelf so MJPEG IP cameras tend to be simpler in design and that translates to a lower cost.

      Disadvantages of MJPEG

      The single biggest issues with MJPEG are video quality and bandwidth requirements. MJPEG doesn't have the ability to provide a high-quality or even HD-quality image.

      In addition to this, MJPEG requires more bandwidth than H.264 because it streams over the internet at a constant framerate that isn't adjusted based on the requirements of the scene being shown.

    • H.264 (pronounced H dot 2 6 4) is now one of the most commonly used video compression formats, although most people don't even know this. H.264 is used by Vimeo, Youtube, iTunes, Adobe Flash Player and Blu-ray Discs.

      Advantages of H.264

      H.264's biggest advantage over MJPEG is that it results in a better quality video feed using less bandwidth and that is because H.264 has the ability to adjust the frame rate (the number of frames being shown per second) so an H.264 IP camera watching a scene without much action uses less bandwidth because there is no need to use a high frame rate.

      Disadvantages of H.264

      H.264 requires more processing power than MJPEG which means that H.264 IP cameras tend to be a slightly more expensive than MJPEG IP cameras because they need to have more "brain power". This is also the reason why there is sometimes more of a delay when using H.264 compression IP cameras than MJPEG compression cameras.

      H.264 Cameras from Foscam include the FI9820W as the first exclusive HD quality camera model.

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